Our Story
We built Run Smarter IT to fix what frustrates businesses most about IT support
A Brevard County managed service provider founded in 2017 — built to make technology work for growing businesses, not the other way around.
Why we started
Run Smarter IT was founded in 2017 with a clear goal: help small and mid-sized businesses across Brevard County stop fighting their technology and start using it as a real driver of growth.
We saw too many local businesses stuck in a frustrating cycle of break-fix IT support — where nothing got fixed until something broke and the bill always came after the damage was done. Slow response times. Missed callbacks. Security gaps that nobody owned.
Today, Run Smarter IT is a full-service technology partner delivering managed IT, cybersecurity, cloud services, backup and disaster recovery, vCIO consulting, and custom software development.
Certifications our team holds
- CompTIA Cybersecurity Analyst (CySA+)
- CompTIA Network+
- CompTIA A+
- AWS Cloud Foundations
Brevard County
Home Base
100%
Proactive Support
2017
Year Founded
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On-site response
WHAT WE BELIEVE
Six values that shape every decision we make
Client-centric partnership
Trusted advisor, not a vendor. Your goals come first — always.
Proactive service delivery
We prevent problems before they cost you time or money.
Security-first mindset
Cybersecurity is built into every solution — not bolted on later.
Accountability & transparency
Honest recommendations. No surprises on your invoice.
Operational excellence
Consistent, high-quality service with measurable results.
Reliability & responsiveness
When something goes wrong, we are there. Every time.
OUR LOCAL ROOTS
Local to Brevard County. Accountable to you
Our office is at 365 Gus Hipp Boulevard in Rockledge, right in the heart of Brevard County. Our techs live and work in the same communities our clients do — Melbourne, Cocoa, Palm Bay, Titusville, and Viera.
When you call us, you are talking to someone who actually knows your area. And being local is backed by real technical depth across cybersecurity, networking, and cloud platforms.
Vendors and platforms we work with
WHO WE WORK WITH BEST
We are not the right fit for everyone — and that is by design
Most of our clients have at least 10 employees, generate between $1 million and $10 million in revenue, and either have no internal IT team or are looking to replace one that is no longer keeping up.
HOW WE ACTUALLY WORK
The principles that guide how we do business every day
We built Run Smarter IT around a few principles that are easy to state and harder to consistently live up to — honest even when it costs us, right for the client even when it is not most profitable for us, consistent even when it is not convenient, and accountable when things go wrong.
Those principles show up in specific ways — in recommending hardware that still has life rather than replacing it, in giving clients the full picture on compliance findings, in escalating complex tickets rather than closing them with workarounds.
OUR ROOTS IN BREVARD COUNTY
A business built in Rockledge, for the Space Coast
Run Smarter IT was founded in Brevard County and has operated here since 2017. Paco Hernandez built the company around a simple observation: Space Coast businesses deserved better IT support — more technically sophisticated, more strategically oriented, and more genuinely local than what national chains and remote-only providers could offer.
We still serve the same kinds of businesses — manufacturers, healthcare practices, professional services firms, construction businesses — that Brevard County has always been defined by. And we still operate on the same principle that the right IT partner knows your business, knows your community, and is accountable to both.
FREQUENTLY ASKED QUESTIONS
Common questions about Run Smarter IT
How big is the Run Smarter IT team?
Run Smarter IT was founded by Paco Hernandez, who serves as owner and principal technologist. Paco has years of hands-on experience supporting Brevard County businesses with managed IT, cybersecurity, and HIPAA compliance work — including formal audit experience. He holds certifications including CompTIA CySA+, CompTIA Network+, and CompTIA A+, and is actively involved in client engagements — particularly HIPAA assessments, vCIO work, and strategic technology planning.
How big is the Run Smarter IT team?
We are a focused team of IT professionals based in Rockledge — large enough to provide 24/7 emergency coverage, a dedicated help desk, and on-site support across Brevard County, and small enough that every client relationship gets genuine attention from experienced people rather than being handed off to the most junior available technician. We grow deliberately, adding people when we can maintain the quality standard that defines how we work.
What certifications and vendor partnerships does Run Smarter IT hold?
Our team holds CompTIA CySA+, CompTIA Network+, CompTIA A+, and AWS Cloud Foundations certifications. Our vendor partnerships include ConnectWise for PSA and RMM, Datto for BCDR, Microsoft for cloud and productivity, SentinelOne for endpoint detection and response, Keeper Security for password management, Proofpoint for email security, and PAX8 as our primary cloud marketplace partner. We evaluate vendor relationships regularly and make changes when better tools become available.
Is Run Smarter IT a good fit for a business that has had bad IT experiences in the past?
Yes — most of our new clients have had at least one bad IT experience before finding us. The pattern is familiar: a provider who seemed fine at first, then got slower and less responsive, then started treating support calls as a burden. We address that caution directly by being transparent about how we work, making our commitments specific and measurable, and giving clients direct access to our leadership team. The free consultation is a no-pressure way to find out if the relationship feels different from the first conversation.
Ready to find out what running smarter looks like for your business?
The first conversation is free, friendly, and focused entirely on you.