OUR TEAM
Meet the Run Smarter IT team
Certified, local, and genuinely invested in your success.
Behind every well-run network, every patched server, every stopped phishing attack, and every long-term technology plan at Run Smarter IT is a person. We are a small, local team of certified IT professionals, and we believe the relationship between you and the people who support your business is one of the most important things we deliver.
When you work with Run Smarter IT, you are not getting a rotating cast of offshore support agents. You are getting people who know your name, know your environment, and genuinely care about how your business runs.
Francisco (Paco) Hernandez
Paco founded Run Smarter IT in 2017 after years of watching Brevard County businesses get stuck with reactive, break-fix IT support that treated them more like tickets than partners. He built Run Smarter IT to be different.
Today Paco leads the company, sets the strategic direction, and stays personally involved in client relationships and high-level technical decisions. He has deep experience across managed services, cybersecurity, HIPAA compliance, and Microsoft 365 environments.
If you book a consultation, there is a good chance you will meet Paco first. That is by design.
THE TEAM
A team built for partnership
Our team includes full-time technical staff who handle day-to-day client work, plus contractors who give us capacity when bigger projects come up. We have engineers focused on managed services, cybersecurity, cloud and Microsoft 365, networking, and our growing custom software practice.
Senior technician
Long-tenured. Core service delivery and primary client contact. Deep experience in network design and vendor coordination.
Cybersecurity technician
Cybersecurity-focused, completing his degree. Sharp on detection and response — the future of our security practice.
General IT technician
Strong general IT skills across help desk, projects, and field work. Versatile and reliable.
Part-time technician
Deep experience with his own IT business. Entrepreneurial perspective on every client conversation.
Administrative assistant
Keeps scheduling, communications, and internal systems running so technical staff stays focused on clients.
Development partners
Outsourced development capability for custom software, integrations, and internal tools.
CERTIFICATIONS
A team that keeps getting sharper
We invest in ongoing training because the threats your business faces today are not the same threats you faced two years ago. Our team is built to stay ahead of that curve.
OUR TOOLKIT
A small company with a big-company toolkit
Being a smaller, focused team is part of what makes Run Smarter IT work. You get the same response you would get from a friend who happens to be a technology expert — plus the toolkit, processes, and vendor relationships of a much larger company.
Platforms we use
WHAT OUR TEAM BRINGS
The difference between a technician and a technology partner
There is a meaningful difference between a technician who fixes things and a technology partner who prevents problems, communicates proactively, and helps a business make smarter decisions over time. Our team is built around the second model — every person expected to understand not just how technology works but why it matters to the specific business they are supporting.
We are deliberate about staying the right size. We do not scale headcount faster than we can maintain quality — which is one of the reasons our client retention is strong.
BASED IN ROCKLEDGE · SERVING BREVARD COUNTY
A team you can call, visit, and hold accountable
FREQUENTLY ASKED QUESTIONS
Common questions about working with the Run Smarter IT team
Will we work with the same technicians consistently or get whoever is available?
Consistency is something we take seriously. We assign primary technicians to client accounts so the people supporting you are building knowledge of your environment over time. All technicians also have full access to ConnectWise documentation, so any team member who responds has complete context about your environment and history. Consistency as the default, informed coverage when needed.
Can we meet the team before signing an agreement?
Yes, you can schedule a video call with the team that would be supporting you. We are confident that meeting the team is one of the most effective things we can do to differentiate ourselves from a national chain, and we welcome the opportunity.
What happens if our primary technician leaves Run Smarter IT?
Is Paco Hernandez still actively involved in client work?
Come meet the people you would actually be working with
If you are evaluating IT providers, we would love to invite you in for a conversation. Ask the questions you have been wanting to ask.