FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Honest answers to the questions we hear most from businesses considering Run Smarter IT.
Choosing a managed IT partner is a big decision, and you deserve clear answers. If you do not see your question here, call us at 321-300-6003 or email info@runsmarterit.com.
What kinds of businesses do you work with?
We work with small and mid-sized businesses across Brevard County and Central Florida. Our sweet spot is companies with at least 10 employees and annual revenue between $1 million and $10 million, although we are happy to talk to smaller businesses when the per-user math makes sense. We have particular depth in manufacturing, healthcare and dental practices, professional services, construction and trades, nonprofits, and multi-location SMBs.
What does it cost?
Pricing depends on the size of your team, the complexity of your environment, your compliance requirements, and the services you need. We are transitioning to a per-seat pricing model that makes monthly costs predictable and easy to understand. Most of our clients invest around $1,000 per month or more, with the right floor for your business set during your free consultation. We will give you a transparent, clear quote with no hidden fees.
How long is the contract?
Our standard contract length is one year. We also offer 24-month and 36-month options for clients who want pricing certainty over longer periods. We do not lock anyone into anything they do not want to be in.
What is the 90 Day Strategic Transformation?
This is our structured onboarding and stabilization process. Over the first 90 days, we complete discovery and documentation, deploy our monitoring and security stack, stabilize anything that needs immediate attention, harden your security posture, optimize your productivity stack, and deliver a complete strategic technology roadmap for the next 12 to 24 months.
Do you offer 24/7 support?
Yes. All managed services clients have access to 24/7 emergency support. After-hours calls are routed directly to an on-call technician. For non-emergencies, our standard support hours are Monday through Friday during business hours.
Are you HIPAA compliant?
Run Smarter IT supports HIPAA compliance for our healthcare and dental practice clients. We sign a business associate agreement, deploy HIPAA-aligned technical safeguards, and offer formal HIPAA risk assessments using ActiFile.
What if I already have an internal IT person?
We work well alongside internal IT staff. Some of our clients have a part-time or full-time internal person and use us for advanced capabilities, after-hours coverage, and strategic guidance. We are not here to replace your team. We are here to make them more effective.
What if I am already with another IT provider?
We have helped many clients transition from previous IT providers. We handle the discovery, documentation, knowledge transfer, and stabilization work as part of our 90 Day Strategic Transformation. The transition is usually smoother than people expect.
Do you work outside Brevard County?
Yes, we work with clients across Central Florida, including Orlando, when the fit is right. Our office is in Rockledge, and our standard service area extends about 45 minutes to 1 hour from there.
What tools and platforms do you use?
We use industry-leading platforms across our service stack. ConnectWise for PSA, RMM, and documentation. Datto for backup and disaster recovery on the commercial side. Veeam plus Wasabi or AWS GovCloud for compliance environments. SentinelOne, Guardz, and Proofpoint for security. Keeper for password management. Microsoft 365 across the productivity stack. Fortinet, SonicWall, and Ubiquiti for networking.
What certifications does your team have?
Our team holds and continues to earn certifications including CompTIA Cybersecurity Analyst (CySA+), CompTIA IT Operations Specialist, CompTIA Network+, CompTIA A+, and AWS Academy Cloud Foundations.
What if I just want a one-time project?
We do handle infrastructure projects, security assessments, cloud migrations, and other one-time work. Most of our long-term clients started with managed services, but we are happy to talk about project work too.
Do you offer free assessments?
Yes. We offer a free network and security assessment using the RapidFire Tools Network Detective platform, and a free HIPAA compliance assessment for healthcare and dental practices using ActiFile. Both deliver real, useful findings you can keep, even if you do not become a client.
How do I get started?
The easiest first step is a free 30-minute consultation. We will learn about your business, listen to your goals, and give you a clear, honest read on how Run Smarter IT could help. Book a time on our calendar, call us at 321-300-6003, or email info@runsmarterit.com.
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MOST COMMON QUESTIONS
The questions Brevard County businesses ask most before choosing an IT partner
Below are the five questions that come up most often in first conversations with Brevard County business owners — condensed to the direct answers that matter most.
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Book a free 30-minute consultation. No pressure, no obligation — just a real conversation about your business and how we might be able to help.